Frequently Asked Questions
Everything you need to know about your VIEVE beauty journey.
Are VIEVE products cruelty-free?
Yes, we are 100% cruelty-free. We do not test our products or ingredients on animals, nor do we permit third parties to do so on our behalf.
When will my order arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return label.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I find the right shade for my skin tone?
Each product page features a detailed shade guide and model swatches. You can also use our 'Virtual Consultation' tool or message our experts for a personalized recommendation.
Are your products vegan?
The majority of our collection is vegan-friendly. Please check the specific product description for the 'Vegan' icon or a full list of ingredients.